What you Must know to Avoid Fines!

Learn all about the most prevalent call center regulations in the United States, United Kingdom and European Union.

Specifically, you will discover:Call center regulations cover

  • What reach regulation is
  • What agents can, can't and/or must say
  • What information can be collected and stored
  • When you can/must record the call
  • Common penalties

Regulations covered in this document include:

  • ECPA
  • TSR
  • MiFID II
  • GDPR