Learn about New Technology that Measures IVR Performance, and then Reveals Agent-Caller Experience for Every Call
Up until now companies with IVRs rely on an "IVR Call Containment Measure" to assess IVR success. This measurement is flawed at best and almost always inaccurately classifies a large portion of IVR interactions.
New technology uses analytics and voice detection to measure a caller's actions with your IVR as well as any audio they mutter during their IVR interaction. A caller spewing "I hate this friggin' thing" while hitting the touchpad tells you something about their frustration.
Read this exciting ebook to learn all about this new technology!