Why you Should Record Customer Calls

Companies spanning almost every industry and size record some or all of their customer interactions today. Why? For several reasons. Here are some quotes from a recent OrecX call recording survey:

• "For your Quality and Training department, not having calls recorded is like swimming with your arms tied … it’s possible but extremely difficult."
• "Recording calls allows us to assess, review, calibrate, account for, monitor and improve everything."
• "People overlook the fact that in a call center an employee is 95% of your value. If you have access to a tool (call recording system) that can increase the value of 95% of your company assets...it's moronic not to use it."

According to 80+ call center and customer service professionals polled through LinkedIn, the top reasons businesses record calls include:

Source: OrecX

To learn about OrecX 30-minute-install call recording software, please visit www.orecx.com.