100% informational

5 Benefits of Dual Channel Recording

Top 5 Benefits of Dual Channel Audio Recording


Traditional mono/single channel call recording captures the caller and the agent on the same channel. When over-talk happens, the recording is worthless as evaluators and managers can't hear anything distinctly upon playback.


Download this informational piece to learn the 5 critical reasons to upgrade to stereo/dual channel - which captures each party on a distinct, separate channel.


1. Agent performance management

2. Settling disputes

3. More precise analytics

4. Proving compliance

5. Automation triggers