The answers is YES; find out why!
Traditional mono/single channel call recording captures the caller and the agent on the same channel. When over-talk happens, the recording is worthless as evaluators and managers can't hear anything distinctly upon playback.
Download this informational piece to learn the 5 critical reasons to upgrade to stereo/dual channel - which captures each party on a distinct, separate channel.
1. Agent performance management
2. Settling disputes
3. More precise analytics
4. Proving compliance
5. Automation triggers