Startling Stats About At-Home Agents

According to Gartner Group, 35% of call center agents will work from home, up from 5% in 2017. Is this trend, obviously driven by the current pandemic, going to help or hurt customer service operations?

Download this 100% informational infographic to learn:

• Percent of agents currently working from home
• Percent of companies that have moved their call center(s) off-premise
• Productivity rate of work-at-home agents
• Retention rate of remote agents
• Cost impact of at-home agents

FILL OUT THE FORM TO THE RIGHT TO

DOWNLOAD THIS INFOGRAPHIC RIGHT NOW!