8 page ebook

BPOs ebook cover

Your outsourcing business is very unique from enterprises in that everything you do is for your client's customers, not your own.


With the help of the right audio capture, call recording, screen recording and quality monitoring software in your arsenal, you stand a far greater chance of satisfying (if not wowing) your clients while also increasing agent satisfaction.  But first you need to pick the right solution(s) to fit your specific business requirements.


Download this ebook to learn:


  • What types of audio capture, recording and quality monitoring solutions you need
  • 20 call and screen recording features to consider
  • 10 quality monitoring features to consider
  • 7 audio streaming considerations
  • 10 questions to ask yourself before contacting a recording vendor
  • 20 questions to ask your recording vendors before purchasing from them