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Two new European privacy regulations -- MiFID II and GDPR -- are bound to have a significant impact on a business's' ability/need to record calls. With several calling party consent and call recording retention stipulations, these new laws need to be carefully considered. Fines range from 4-10% of annual revenue, so the stakes are high and companies can't afford to violate compliance.

 

Download this infographic to learn everything you need to know with regard to call recording. Specifically, this document covers the following for each regulation:

 

  • Go-live dates
  • Conditions for recording
  • Recording requirements 
  • Penalties
  • Countries involved
  • Retention mandates
  • Security stipulations

 

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