100% informational


Statistics about the continued pervasiveness of the telephone as a primary customer service tool


Despite the prevalence of chat and email, the telephone continues to reign supreme in terms of customers' primary communication vehicle when seeking customer service support.


Download this informational infographic to learn about:


  1. Why companies invest in customer experience tools (like the telephone and quality monitoring software)
  2. Which vertical industries see the most phone use by customers when making purchases
  3. Primary reasons customers prefer phones over other channels