12 pages of Insight from a Survey of 50+ Industry Professionals
Through dozens of targeted groups on LinkedIn, we asked business professionals across a dozen industries and 15 countries to give us their thoughts on which call center optimization tools are critical to a an enterprise and/or contact center. Some of the feedback turned out to be quite interesting, and all of it we’ve found to be tremendously insightful. This ebook presents the feedback we received in a format that should help you understand ways to improve your business.
This survey consisted of the following 9 tools:
Quality monitoring, 100%/Total call recording, Workforce management, Screen capture/recording, Speech analytics, Surveys, IVR analytics, Mobile phone recording.